Ace336 is a trusted online gaming and betting platform in Bangladesh. We believe privacy is a fundamental right for every user. This privacy policy gives you a complete picture of how ace336 manages your data — what is collected, how it is used, and how it is protected.
By using the ace336 platform, you agree to this privacy policy. If you have any questions, please contact our support team.
Note: ace336 may update this privacy policy at any time. If changes are made, a notice will be posted on the website and the updated date will be revised.
Ace336 collects the following types of information to deliver its services. Each piece of data is collected for a specific reason, and nothing unnecessary is requested.
A) Information Collected at Registration
- Full name and date of birth (for age verification)
- Email Address & Mobile Number
- Residential Address
- Username and password (encrypted)
B) Information Collected During KYC Verification
- Copy of National ID or Passport
- Selfie or live photo (for identity verification)
- Proof of Address (utility bill, etc.)
C) Automatically Collected Information
- IP Address & Device Information
- Browser type and operating system
- Login Time & Session Data
- Gaming Activity & Transaction History
- Cookies & Local Storage Data
Important: ace336 never stores your password in plain text. All passwords are hashed using the bcrypt algorithm.
Ace336 uses collected data only for the purposes listed below. If it is ever used for anything else, your consent will be obtained first.
| Data Type |
Purpose of Use |
Legal Basis |
| Registration Information |
Account Creation & Management |
Contractual Requirements |
| KYC Documents |
Identity Verification & AML Compliance |
Legal Obligations |
| Payment Information |
Transaction Processing |
Contractual Requirements |
| Gaming History |
Service Improvement & Responsible Gaming |
Legitimate Interest |
| Device Information |
Fraud Prevention & Security |
Legitimate Interest |
| Contact Information |
Support & Promotional Notifications |
Consent |
Ace336 never sells your personal information. However, data may be shared in the limited circumstances outlined below.
- Payment Providers: Limited data is shared with Mobile Banking, Nagad, Rocket, and Upay for transaction processing.
- KYC Partner: With licensed third-party verification agencies for identity verification.
- Legal Authorities: To the relevant authorities when required by court order or legal obligation.
- Fraud Prevention: Reporting suspicious activity to AML/CTF authorities.
- Game Providers: With licensed software providers to keep games running.
Rest assured: ace336 does not sell your data to any marketing companies or brokers, and will never do so.
Ace336 uses cookies on its website and app to improve your experience. Cookies are small text files stored on your device.
- Essential Cookies: Used for login sessions, security tokens, and balance information. Disabling these will prevent ace336 from functioning properly.
- Performance Cookies: For tracking page load times and errors. Helps make ace336 services faster.
- Functionality Cookies: To remember your language preference, game settings, and other personal options.
- Analytics Cookies: Used to collect anonymized usage data. You can disable these in your browser settings.
Cookies can be managed through your browser settings. However, disabling essential cookies may prevent access to certain features of ace336.
Ace336 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
- Account Information: For the duration the account is active and 5 years after closure (as required by law).
- Transaction Records: Retained for up to 7 years to meet legal obligations.
- KYC Documents: 5 years after account closure.
- Support Chat: 2 years after the issue is resolved.
- Marketing Consent: Until consent is withdrawn.
- Cookies Data: Automatically deleted at the end of the session or after 30 days.
Please note: Once the retention period expires, ace336 securely deletes or anonymizes your data. No unnecessary information is kept longer than required.
As an ace336 user, you have full rights over your own data. Your key rights are outlined below.
- Right to Access: You can request to know what information ace336 holds about you.
- Right to Rectification: You may request that inaccurate or outdated information be updated.
- Right to Erasure: Under certain conditions, you may request that your data be deleted.
- Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
- Right to Portability: You can receive a copy of your data in a machine-readable format.
- Right to Object: You may opt out of your data being used for marketing purposes at any time.
To exercise these rights, contact the ace336 support team. ace336 will respond to your request within 30 days.
Ace336 uses industry-leading security technologies and practices to protect your data. Our security framework is regularly audited by independent experts.
- All data transmissions are secured with TLS 1.3 encryption.
- Sensitive data is stored in the database using AES-256 encryption.
- Two-factor authentication (2FA) is available for all accounts.
- 24/7 security monitoring and automated threat detection.
- Regular penetration testing and security audits are conducted.
- Data backup and disaster recovery plans are active.
If a security breach is detected, ace336 commits to notifying affected users within 72 hours.
You also have responsibilities: Use a strong password, keep 2FA enabled, and never share your password with anyone. This helps keep your ace336 account secure.
Some ace336 services are operated on international servers. Your data may be transferred to other countries, but adequate protections are ensured in all cases.
- ace336 exclusively uses ISO 27001 certified cloud servers.
- International data transfers are governed by Standard Contractual Clauses (SCC).
- Data Processing Agreements (DPA) are signed with all third-party processors.
Ace336 is strictly for users aged 18 and above. ace336 does not knowingly collect data from minors.
- Age is verified at the point of registration.
- If an underage account is identified, it is immediately suspended and any collected data is deleted.
- If a parent becomes aware of their child's account, please contact support immediately.
Warning: If you are aware of a minor using ace336, please notify our support team immediately.
Ace336 may update this privacy policy from time to time. For significant changes, you will be notified by email or via a platform notification. For minor changes, the updated date at the top of the page will be revised.
Continued use of ace336 after updated policies take effect will be considered acceptance of the new terms.
Contact Us: For any privacy-related questions or requests, please contact us by email:
[email protected] — ace336 is always here for you.
No, not at all. ace336 never sells your personal information to any third party. Data is used only to the extent necessary for service delivery and legal compliance.
You can request to have your data deleted. However, certain information may need to be retained for a specified period due to legal obligations. The ace336 support team will provide you with full details.
With your consent, ace336 may send you promotional emails. You can opt out at any time via the unsubscribe link at the bottom of any email or through your account settings.
Your KYC documents are stored on servers encrypted with AES-256 encryption. Only authorized verification staff can access them for specified purposes, and all access is logged.
Yes. If a security breach is detected, ace336 will notify affected users by email within 72 hours and provide guidance on the steps to take.